pokok's Privacy Policy

This privacy policy applies to all users of the pokok platform. When you use our website, create an account, or use any of our services, you are considered to have automatically accepted the terms of this policy. We ask that you read this policy carefully before using our services.

Our Terms and Conditions are directly linked to the use of all pokok services. We are committed to both protecting your information and ensuring responsible conduct.

1 Scope and Key Definitions

In this privacy policy, "pokok", "we" or "our" refers to the organisation operating this platform. "User", "you" or "your" refers to any person who uses the pokok website or application.

1.1 Definition of Personal Information

"Personal information" means any information that can directly or indirectly identify a person. This includes name, email address, mobile number, date of birth, financial information, and account-related details.

1.2 Scope of the Policy

This policy applies only to information collected through the pokok platform. We are not responsible for information collected through third-party websites or services.

2 What Information We Collect

2.1 Information Provided at Registration

When you open an account with pokok, we collect the following information:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification)
• Residential address
• National ID or passport number (for identity verification)

2.2 Financial Information

We retain payment method details to process deposits and withdrawals. Transaction information through local mobile wallets — bKash, Nagad, Rocket — and bank transfers is stored securely. Full financial account numbers or PINs are never stored on our servers.

2.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and version
• Page visit time, duration, and navigation path
• Operating system information
• Referral URL (if applicable)

3 Purpose of Data Use

pokok uses your information for the following purposes:

1. Creating accounts, verifying identity, and ensuring service delivery.
2. Processing financial transactions such as deposits and withdrawals.
3. Storing gaming activity history and account balances.
4. Providing and managing bonuses, cashback, and VIP benefits.
5. Preventing fraud and ensuring account security.
6. Providing customer support via 24/7 live chat and email.
7. Conducting technical analysis to improve the platform.
8. Complying with applicable laws and regulations.

pokok never sells your information to third parties for marketing or advertising purposes.

4 Data Storage and Security

4.1 Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information may be kept for a set period due to legal obligations and audit requirements.

4.2 Technical Security Measures

We use multiple layers of security to keep your information protected:

• Data transmission is secured using SSL encryption technology.
• Data stored on servers is kept in encrypted format.
• OTP verification is used for account access.
• Automated systems are active to detect unauthorised access.
• Regular security audits are conducted.

4.3 Response to a Data Breach

If a data breach occurs, we will notify affected users as quickly as possible and take the necessary remedial steps.

5 Sharing Data with Third Parties

pokok generally does not share your personal information with any third party. However, limited information may be provided in the specific circumstances below:

5.1 Payment Processors

Only the minimum necessary information is shared with the relevant financial institutions to process transactions through bKash, Nagad, Rocket, and bank transfers. This information is used solely for processing transactions.

5.2 Technical Service Providers

We use trusted technical partners to operate the platform. They work under strict confidentiality agreements and are not permitted to use the information for their own purposes.

5.3 Legal Obligations

We may be required to provide information to the relevant authorities when required by a valid court order, government directive, or legal process.

6 Cookies and Tracking Technology

Cookies are used on the pokok website. Cookies are small data files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the site from functioning properly.
• Performance Cookies: Help analyse how users are using the site. This information is used to improve the quality of our services.
• Functionality Cookies: Remember your language and other preferences.

6.2 Cookie Controls

You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may limit certain services.

7 Your Rights

As a pokok user, you have the following rights regarding your personal information:

7.1 Right of Access

You can request from us at any time to find out what information we hold about you and how it is being used.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you can request that it be corrected. Additional verification may be required for changes to identity-related information.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

In certain cases, you may object to the processing of your information. We will review such requests and inform you of our decision in due course.

Our FAQ page has answers to common questions about your rights. Contact us directly for more details.

8 Protection of Minors

All pokok services are for persons aged 21 and above only. The safety of minors is our highest priority.

• Age verification is mandatory at registration.
• If a user is suspected to be a minor, the account will be suspended immediately.
• No information is knowingly collected from minors.
• If it becomes known that a minor's information has been collected, it will be deleted without delay.

Read our Responsible Gaming Guidelines to learn more about responsible gaming.

9 Policy Changes and Updates

pokok reserves the right to update this privacy policy from time to time. In the event of changes, we will take the following steps:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after changes will be considered acceptance of the new policy.

You are advised to check this page regularly to stay informed about the latest policy.

10 Contact Us

Contact us for any questions, complaints, or information requests regarding the privacy policy.

Visit our About Us page to learn more about our platform.