pokok Responsible Gaming — Keep Yourself Protected
Gaming should be a source of fun, not stress. pokok believes every player's safety and mental wellbeing comes first. 21+ age restriction strictly applies.
Why Responsible Gaming Matters
Online casino and sports betting is a preferred form of entertainment for many people. But like any form of entertainment, it requires moderation. On the pokok platform, we want you to play with awareness — keep to a budget, respect time limits, and seek help when needed.
The minimum age to participate in online gaming in Bangladesh is 21. pokok strictly follows this policy and verifies age at registration. No underage person may use this platform — this is not just a rule, it is our ethical responsibility.
Remember: Casino or betting is never a reliable source of income. Every bet carries the risk of losing as much as winning. Do not bet money whose loss would cause you financial or mental hardship.
Our Terms and Conditions clearly state that pokok is for persons aged 21 or over only. If you attempt to open an account on behalf of an underage person, the account will be cancelled and any deposited funds will not be refunded.
For more common questions about responsible gaming, read our FAQ. Detailed information on account limits, breaks, and self-exclusion is provided there.
Tools to Keep Yourself in Control
pokok provides a number of useful tools that let you manage your own gaming experience. To activate them, contact us via 24/7 live chat or email.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once this limit is reached, no further deposits can be made.
Time Limit
Set a limit on how long you play each day. Once the set time is up, your session will end automatically.
Account Break
Need a break for a while? You can temporarily suspend your account for anywhere from 24 hours to 6 weeks.
Self-Exclusion
Choose self-exclusion for a longer break — your account can be kept closed from 6 months up to permanently.
Activity History
View a complete history of your total deposits, bets, and results — useful for understanding your own patterns.
Direct Support
Contact pokok's 24/7 live chat or email at any time — support is available in both Bengali and English.
Warning Signs of a Problem
Sometimes gaming habits can become a problem without you realising it. Watch out for the signs below.
Financial Warning Signs
- You are spending more than your set budget
- You are betting with borrowed or loaned money
- You are spending on gaming instead of paying bills or meeting other responsibilities
- You are placing more bets to try to "win back" money you have lost
Behavioural Warning Signs
- You are hiding your gaming from family and friends
- You feel restless or irritable when not betting
- Your focus on work or studies is decreasing
- You keep coming back even when you have tried to stop
If you notice two or more of the above signs in yourself, it may be a good idea to take a short break or talk to someone. This is not a sign of weakness — it is a sign of self-awareness.
Check In With Yourself
Ask yourself the questions below. Answer honestly — the answers are for you only:
- In the past month, have you ever spent more time or money than you planned?
- Have you avoided family, work, or study responsibilities while gaming?
- After a loss, do you become irritable or blame yourself?
- Has gaming caused arguments or tension with family or people close to you?
- Do you feel mentally uncomfortable when you cannot play?
- Do you feel the urge to bet more to "get back" money you have lost?
If your answer to more than one question is "yes", consider taking a break and reaching out to the support resources below. This is the most effective step you can take to look after yourself.
Where to Get Help
If you are struggling, do not carry it alone. Support is available through the following:
pokok Support Team
Contact pokok via 24/7 live chat or email. Our team is ready to help in both Bengali and English. Apply here to activate self-exclusion or account limits.
Family and Close Ones
Let a trusted family member or close friend know about your situation. Having someone by your side makes dealing with the problem much easier.
Professional Advice
Consult a mental health specialist or addiction specialist. Mental health services are available at government hospitals and private clinics in Bangladesh.
pokok email support: [email protected] — responses within 24 hours. For urgent matters, speak directly via live chat — that gives the fastest resolution.
pokok's Commitment
pokok is not just a gaming platform — it works to create an environment for responsible entertainment. We believe that healthy long-term gaming habits are best for everyone. That is why we:
- Strictly enforce the 21+ age limit
- Verify age and identity at registration
- Give players the ability to set limits
- Proactively reach out when we notice concerning behaviour
- Process self-exclusion requests without delay
- Prevent minors from accessing accounts
To learn how your information is kept secure at pokok, read our Privacy Policy. It covers data protection and user rights in detail.
For parents: If someone aged 18–20 lives in your household and you want to restrict their access to gaming sites on a computer or phone, use the device's parental control settings. pokok does not provide this service directly, but you can contact our support team for guidance.