pokok FAQ — Account, Bonus and Payment Questions

No. Each player is allowed only one account on pokok. Any attempt to create a second account using the same phone number, email, or ID will result in it being rejected, and all related accounts may be suspended. Enjoy all games, bonuses, and payment options from a single account.

Go to the pokok login page and fill in the registration form. Enter your mobile number, username, password, and the required details. Verify the OTP sent to your phone and your account will be activated. Before registering, make sure you are 21 years of age or older.

Click the "Forgot password?" link on the login page. Enter your registered mobile number or email, then verify the OTP and set a new password. The whole process takes just a few minutes. If the problem continues, contact pokok's 24/7 live chat.

To change personal details, contact the support team via live chat or email. They will make the necessary updates after verifying your identity. For security reasons, important changes to your account profile cannot be made directly from the dashboard — this is a measure to prevent fraud.

After a set period of inactivity, the system will end your session automatically. This keeps your account safe from others. If you use pokok on a public or shared device, make it a habit to log out manually each time and do not save your password in the browser.

Always verify pokok's real address in your browser's address bar. Fake sites often change the spelling slightly (e.g. pok0k or p0kok) or use a different domain extension (.net, .info). Logging in to such sites can result in your ID and password being stolen. The official site will always have HTTPS and an SSL lock icon.

Use a password of at least 12 characters that combines uppercase and lowercase letters, numbers, and special characters (!, @, # etc.). Avoid easy passwords such as your date of birth, name, or "123456". Do not use your pokok account password on any other site — keep a separate password for each account.

This is a serious warning sign. No pokok representative or support agent will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If anyone asks for this information by phone or message, disconnect immediately and report it to pokok support. Your payment PIN is entirely private.

Yes. pokok uses SSL encryption technology to protect your personal information and transaction data. Full details on how your data is collected and used can be found in the pokok privacy policy. We do not sell your information to third parties.

Change your password immediately and notify pokok support via live chat. If possible, ask them to temporarily lock your account. Also change your bKash or Nagad PIN if those were used. Check the login history for any unrecognised devices. Acting quickly limits any potential damage.

When making your first deposit after opening a new account, select the bonus option. A 150% bonus is available on the first deposit, up to ৳8,000. For example: deposit ৳1,000 and receive ৳1,500 in bonus, giving a balance of ৳2,500. There may be a time limit on claiming the bonus, so make your first deposit as soon as you open your account.

The wagering requirement for the pokok welcome bonus is 20 times the bonus amount. That means if you deposit ৳1,000 and receive a ৳1,500 bonus, you need to wager ৳1,500 × 20 = ৳30,000 before withdrawing. Or if you deposit ৳10,800 and receive the maximum ৳8,000 bonus, ৳8,000 × 20 = ৳1,60,000 in wagering is required. Bonus winnings can only be withdrawn after this condition is met.

Generally, pokok slots and most casino games count towards bonus wagering. Live dealer games and sports betting may count partially or at a different rate. Check pokok's terms and conditions for the specific list, or ask the support team.

No. Each player can receive the 150% welcome bonus only once, as it applies to the first deposit only. If the same person tries to open a new account to claim the bonus again, it will be considered a breach of the rules and the account may be closed.

Yes, it is possible to cancel the bonus through support before the wagering condition is met. However, if the bonus is cancelled, any winnings made with it will also be forfeited. If you want to play using only your original deposit without a bonus, you can choose this option. Consider carefully before cancelling.

The minimum deposit on pokok is ৳500. This limit is the same for all payment methods — whether you use bKash, Nagad, Rocket, or bank transfer. With ৳500 you can enjoy all games including the welcome bonus.

pokok does not deduct any additional charges of its own. However, your mobile banking provider (bKash, Nagad, Rocket) may charge a transaction fee according to their own policy. For bank transfers, your bank's policy applies. Check the charges in the payment app before making a deposit.

The methods available for deposit on pokok are:

• bKash
• Nagad
• Rocket
• Bank transfer — from major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank

Withdrawals can also be made using the same methods, with a minimum of ৳800.

Log in to your account, go to the deposit section, and select Nagad. Follow the payment instructions to the designated number. Save the transaction reference number. The balance is usually credited within a few minutes. If it takes longer, contact support with the reference number.

pokok normally completes withdrawals within 15 minutes to 2 hours. The minimum withdrawal is ৳800. The process is faster when the bonus wagering condition has been met, your account is verified, and the request is made correctly. It may take a little longer during busy periods.

In live casino, a real dealer runs the game from a studio or casino, which is streamed live to your screen via video. You can see real cards, a roulette table, or dice, and place your bets within a set time. Providers including Evolution, Pragmatic Play Live, and Ezugi supply live games on pokok Casino.

Yes. pokok's live casino runs on mobile browsers on both Android and iOS devices. You can also join live tables through the pokok App. Keep a good internet connection for smooth streaming — Wi-Fi or 4G works best.

Teen Patti is a popular South Asian card game where a hand is formed with three cards and the player with the best hand wins. Andar Bahar is a simple Indian card game where you predict whether a card will land on the Andar (left) or Bahar (right) side. Both games are available in live format through JILI.

In Baccarat, you bet on one of three outcomes — Player, Banker, or Tie. Each side is dealt two cards, and the side whose total is closest to 9 wins. Tens and face cards are worth zero. It is a low-risk game and can be played on pokok Casino at tables from Evolution and SA Gaming.

A roulette wheel contains numbers from 0 to 36. The dealer spins the ball and wherever it lands is the result. You can bet on a specific number, a group of numbers, a colour (red/black), or odd/even. Betting directly on a single number pays out up to 35:1 if it wins.